Frequently Asked Questions | Cardinals Care Winter Warm-Up

What is an Autograph Ticket?

An Autograph Ticket provides fans the opportunity to obtain an autograph frommembers of the Cardinals team including alumni, broadcasters and front office leadership. Some Autograph Tickets must be purchased via a donation to Cardinals Care.

Why is a donation required for some Autograph Tickets?

WWU is the largest fundraising effort organized by Cardinals Care. All proceeds benefit Redbird Rookies and charitable grants to community groups who help kids.

When do Autograph Tickets go on sale?

Autograph Ticketswill go on sale starting in mid-December. Check cardinals.com/wwu often for the latest autograph schedules and information on Autograph Ticket availability.

Where do I purchase Autograph Tickets?

Autograph Tickets can only be purchased at cardinals.com/wwu. All Autograph Tickets will be delivered electronically via the Ballpark App. Please note, both an Admission Ticket and an Autograph Ticket are required to access autograph signing locations.

How do I access Autograph Tickets once they have been purchased?

Download the MLB Ballpark app to your mobile device to access your Autograph Ticket(s).

Are there limits on the number of tickets a fan can purchase?

Yes, for limits on specific individuals, please refer to the Autograph Schedule (coming soon).

How much do Autograph Tickets cost?

Donation amounts vary from individual to individual. Please refer to the Autograph Schedule (coming soon).

Will free Autograph Tickets be available?

Yes. Free Autograph Tickets will be available on a first-come, first-served basis, with a limit of one free ticket per order. Check cardinals.com/wwu often for information on when free Autograph Tickets will be available to order.

Where do I order free Autograph Tickets?

Free Autograph Tickets can only be ordered at cardinals.com/wwu. Please note, both an Admission Ticket and an Autograph Ticketare required to access autograph signing locations.

How do I access free Autograph Tickets once they have been ordered?

Download the MLB Ballpark app to your mobile device to access your free Autograph Ticket.

What items can I bring to get signed?

Most individuals will sign items including but not limited to baseballs, photos, posters, bats, gloves, jerseys, seat backs, hats, helmets and bases. Please note that it is up to each individual as to what he will or will not sign.

How many items can I bring to get signed?

Autographs are limited to one item per Autograph Ticket.

Can I take photos with the those signing?

Due to the time restrictions and number of fans who want autographs, posed photos with those signing are prohibited.

How do I know when certain individuals will be signing?

Please refer to the Autograph Schedule (coming soon).

When should I line up for my Autograph Opportunity?

Autograph Tickets will include a line number. You should arrive at the designated autograph location when your number is announced. Fans will not be permitted to line up early for autograph opportunities.

Can I bring a guest in line with me?

Autograph Ticket holders are allowed to bring one guest to the autograph location.

How long do most autograph signings last?

The majority of autograph signings are on one day for one or two straight hours.

Are Autograph Tickets transferable?

Yes. See Ballpark App for information on how to transfer tickets.

What if I miss a signing time?

All tickets are non-refundable. The ticket holder must be present at the designated autograph time to receive an autograph. If the signing time is missed, the opportunity is lost.

If you have Autograph Tickets for individuals who are signing during the same time frame, please see a volunteer for assistance.

What if I have questions about how to use the Ballpark App?

Please call the ticket line at (314) 345-9000.

How do I obtain a refund?

All Admission Tickets and Autograph Ticket sales are final. If the Winter Warm-Up is canceled due to unforeseen circumstances (weather, COVID-19, work stoppage), refunds will automatically be issued to the credit card used at time of purchase. Refunds will also be automatically issued for Autograph Tickets purchased for any individual who doesn’t attend the event.

Resale of admission tickets and autograph tickets is strictly prohibited. Resold tickets are subject to forfeiture at the discretion of Cardinals Care Staff.

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